WL credit union reaches ADA complaint settlement

FEBRUARY 19, 2016

A Windsor Locks credit union has been forced to revise its access policies after a customer's Americans with Disabilities Act complaint with the the U.S. Dept. of Justice.

A hard-of-hearing customer of 360 Federal Credit Union filed a complaint after the bank allegedly refused to offer a video relay service.

Under an agreement reached with the Department of Justice, 360 Federal Credit Union will pay a small, undisclosed monetary sum to compensate the individual for expenses incurred from the credit union's failure to accept his video relay calls. The agreement also requires 360 Federal Credit Union to accept video relay calls in all of its credit union locations and amend its policies, practices, and training to ensure the removal of barriers to access at its branch offices.

Robert Aresti, credit union CEO and president, said the member went directly to the Department of Justice when refused the service. "It was something we didn't offer," he said. "It never came up before." He said his credit union cooperated immediately when informed, a point confirmed by the Department of Justice.

According to its website, 360 Federal Credit Union is one of the top 10 federally chartered credit unions in Connecticut, with over 16,000 members, and over $210 million in assets. It has public branches in Windsor Locks and Enfield.

 

LINK: http://www.hartfordbusiness.com/article/20160219/NEWS01/160219908/1004?utm_source=enews&utm_medium=HBJ%2BToday&utm_campaign=Friday

 

 

     paypal donate

join our mailing list icon facebook icon

independent living skills instruction button, left side navigation button

individual advocacy button, left side navigation button

peer mentoring button, left side navigation button

information and referral button, left side navigaition button

aging and disability resource center button, additional programs, left side navigation button

money follows the person button, additional programs, left side navigation

transitional housing opportunities button, additional programs, left side navigation

purple button

employment supports button, additional programs, left side navigation buttons

red button